T&C POLICY

2 DAYS RETURN POLICY

At Deriplug, we are committed to ensuring that our customers are satisfied with their purchases.
If you are not completely happy with your items, we offer a hassle-free 2-day return policy to make your shopping experience as seamless as possible. Please read the following guidelines to understand our return policy:

ELIGIBILITY FOR RETURNS:

• Returns are accepted within 2 days from the date of delivery.
• The item must be in its original condition, unworn, and in the original packaging.

NON-ELIGIBLE ITEMS FOR RETURNS:

• Items that have been worn, damaged, or altered.
• Items without the original packaging or tags.
• Customized or personalized wears.

HOW TO INITIATE A RETURN:

• Contact our customer support team within 2 days of receiving your order to request a return. You can reach us on IG @Derriplug or WhatsApp – 07032896514
• Provide your order number, the reason for the return, and any relevant details about the product’s condition.
  Our customer support team will guide you through the return process

RETURNING THE PRODUCT:

• Securely package the item in its original box, including all original packaging and tags.
• Send the package to the address provided by our customer support team.

RETURN DELIVERY:

• The cost of return is the responsibility of the customer, unless the return is due to a manufacturer’s defect or an error on our part.
• We highly recommend using a trackable logistics service to ensure the safe return of your item.

PROCESSING YOUR RETURN:

• Once we receive your returned item, our team will inspect it to ensure it meets the return policy criteria.
• A new order will be processed accordingly.

We are committed to providing quality and excellent customer service. If you have any questions or concerns about our return policy, please do not hesitate to contact us.

Thank you for choosing Deriplug. We appreciate you and aim to make your shopping experience exceptional.